The personal information that we collect about you will be with your consent, by your use of the moovel website or moovel services. To the extent permitted by law, your consent may be implied or express. We may collect personal information directly from you by phone, fax, or e-mail, through your use of our website, or through your use of our services.
You may choose not to provide some or all of your personal information to us, but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would otherwise expect from us.
We may use your email address to provide you account-related communications or marketing or other information. You may direct that we refrain from using your email information to send marketing information.
Personal Information Generally Defined
“Personal information” means any information pertaining to an identifiable individual. This may include an individual’s name in combination with the individual’s address, date of birth, e-mail address, gender, driver’s license number, government issued identification number, driver’s abstract, account number, and credit or debit card number. This may also include any information from which a living individual can be identified directly, or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity.
To the extent permitted by law, personal information does not include the name, title, businesses address or office telephone number of an employee of an organization, or the name, address, telephone number or other information of a person that is publicly available (e.g., such as the information that is available in a public telephone directory).
Use of Personal Information
Collection of Personal Information
Through the moovel website visitors can gather information about moovel services. Personal information directly requested, and submitted in connection with the request for moovel services, is collected and stored only if you voluntarily submit it to moovel. Other information about you is automatically collected including, but not limited to, your IP address, hosting server, browser, operating system, browser language and service provider.
The servers used by moovel are located within Germany and the United States. Notwithstanding the location of the servers in Germany and the United States, moovel N.A., LLC will ensure your personal information is protected in accordance with applicable privacy laws.
moovel may also record telephone conversations with moovel service users in order to clear up legal issues and/or to improve the quality of its services.
Sharing of Personal Information with Affiliates and Third Parties
moovel may share personal information with its parent, affiliates and with third parties acting on moovel’s behalf or at its direction for purposes relating to moovel operation, maintenance, administration, and improvement of moovel services. The global nature of the moovel business sometimes requires moovel to transfer personal information across national borders. Accordingly, personal information will be subject to the legal requirements of the applicable foreign jurisdictions, including local requirements to disclose information to courts, law enforcement and national security authorities.
Without limiting the foregoing, we may disclose your personal information to:
your company or organization if you use our services under a corporate account;
your credit card issuers;
credit reporting and fraud checking agencies;
debt collection agencies, if you fail to pay monies owed to us;
government, regulatory and law enforcement agencies where the disclosure is required, authorized or permitted by law;
insurance companies; and
- third party mobility service providers you access through moovel.
Security and Notice of Breach
Access to Personal Information
Upon request, you may access certain personal information collected by moovel, that moovel maintains at the time of your request. moovel will provide reasonable and practical access to your personal information. We will normally provide access without charge, although we may impose a reasonable fee in some limited situations. We will, however, advise you of that fee in advance. You may challenge the reasonableness of the cost. Details of how to contact us are set out below. There may be instances where moovel cannot provide you access to your personal information, for certain reasons, including, but not limited to, it has been destroyed or deleted after expiry of applicable retention periods, it contains personal information of other persons, or it contains commercially sensitive or proprietary information owned by us. If we are unable to provide you access, we will explain why and document that for our records.
Accuracy/Correction of Personal Information
When reasonable and commercially practicable, moovel upon notice will correct any inaccuracies in your personal information.
Use of Website Tracking:
Use of Internet Protocol (IP) Addresses: An IP address is a unique number that is automatically assigned to your computer whenever you are surfing the Internet so that your computer can be identified by the main computers, known as Web servers that serve Web pages. This allows us to identify and gather general information about your use of the site, such as the Web pages viewed on moovel to provide you service.
Questions and complaints regarding moovel’s handling of personal information should be directed to US@moovel.com or moovel N.A.:
moovel North America, LLC
1000 SW Broadway, Suite 1800
Portland, OR 97205