moovel North America, LLC

Privacy Statement

Data protection

moovel N.A., LLC (“moovel”, “we” or “us”) recognizes the importance of protecting your personal information. We take the protection of your personal information seriously. Any personal information collected by moovel will be treated with care and consideration to existing laws related to protecting your privacy. This Privacy Policy provides information on how we collect, store, use and disclose any personal information provided to us in connection with the moovel website and moovel services. The protection of your privacy when processing your personal information is an important matter for us, which we account for in our business processes. This Privacy Policy does not apply to data from which personal identifying information has been removed. We retain the right to use such data in any way we deem necessary to advance our business interests. This Privacy Policy does not apply to other internet sites even if accessed via our website.

When you provide us with your personal information, you consent and agree to our use and disclosure of your personal information in accordance with this Privacy Policy.

The personal information that we collect about you will be with your consent, by your use of the moovel website or moovel services. To the extent permitted by law, your consent may be implied or express. We may collect personal information directly from you by phone, fax, or e-mail, through your use of our website, or through your use of our services.

You may choose not to provide some or all of your personal information to us, but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would otherwise expect from us.

We may use your email address to provide you account-related communications or marketing or other information. You may direct that we refrain from using your email information to send marketing information.

Personal Information Generally Defined

“Personal information” means any information pertaining to an identifiable individual. This may include an individual’s name in combination with the individual’s address, date of birth, e-mail address, gender, driver’s license number, government issued identification number, driver’s abstract, account number, and credit or debit card number. This may also include any information from which a living individual can be identified directly, or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity.

To the extent permitted by law, personal information does not include the name, title, businesses address or office telephone number of an employee of an organization, or the name, address, telephone number or other information of a person that is publicly available (e.g., such as the information that is available in a public telephone directory).

Use of Personal Information

As part of the providing of access to our websites or the provisioning of services, moovel may collect personal information, as defined in this Privacy Policy, for the purpose of provisioning moovel services. moovel also may collect personal information, as defined in this Privacy Policy, in connection with your request to access mobility services from moovel and from other mobility service providers, and in connection with transactions and other matters relating to such services. Any information collected may also be stored, retained or used in other moovel business processes including, but not limited to, administration of and compliance with the terms and conditions under which moovel and other mobility service providers provide their mobility services. Some of the personal information provided must necessarily be shared with third parties including, but not limited to, insurance companies, other mobility service providers you elect to use through moovel, including those located outside of the United States. By accessing the moovel websites or using moovel mobility services, you consent to the sharing of your personal information that moovel deems necessary. Any information shared with a third party will not be beyond what is necessary and each third party will maintain its own Privacy Policy and enter into an appropriate data protection agreement with moovel. Any personal information collected but not stored or maintained in the regular course of business will be securely destroyed.

Collection of Personal Information

Through the moovel website visitors can gather information about moovel services. Personal information directly requested, and submitted in connection with the request for moovel services, is collected and stored only if you voluntarily submit it to moovel. Other information about you is automatically collected including, but not limited to, your IP address, hosting server, browser, operating system, browser language and service provider.

The servers used by moovel are located within Germany and the United States. Notwithstanding the location of the servers in Germany and the United States, moovel N.A., LLC will ensure your personal information is protected in accordance with applicable privacy laws.

moovel may also record telephone conversations with moovel service users in order to clear up legal issues and/or to improve the quality of its services.

Sharing of Personal Information with Affiliates and Third Parties

moovel may share personal information with its parent, affiliates and with third parties acting on moovel’s behalf or at its direction for purposes relating to moovel operation, maintenance, administration, and improvement of moovel services. The global nature of the moovel business sometimes requires moovel to transfer personal information across national borders. Accordingly, personal information will be subject to the legal requirements of the applicable foreign jurisdictions, including local requirements to disclose information to courts, law enforcement and national security authorities.

Disclosure of personal information may occur in connection with a corporate transaction, proceeding or reorganization of moovel or the business processes for which the information is maintained. More specifically, in the event that moovel intends to sell or transfer ownership or control of any or all of our business, operations or services to a third party, we reserve the right to disclose certain personal information to a potential buyer both before and after the purchase, subject to conditions discussed below. However, in the event the sale goes through, we will require that the receiving party agree that they will be similarly bound by the provisions of this Privacy Policy and that they will only use and disclose your personal information as moovel is similarly entitled under this Privacy Policy. In the event the sale does not go through, moovel will require the potential purchaser to not use or disclose your personal information in any manner whatsoever and to completely erase the same. Personal information may also be disclosed as permitted or required by law or when moovel believes disclosure is necessary to protect its rights and/or comply with a judicial proceeding, court order or other applicable law. moovel does not disclose or sell your personal information to third parties for marketing purposes.

Without limiting the foregoing, we may disclose your personal information to:

  • your company or organization if you use our services under a corporate account;
  • your credit card issuers;
  • credit reporting and fraud checking agencies;
  • debt collection agencies, if you fail to pay monies owed to us;
  • government, regulatory and law enforcement agencies where the disclosure is required, authorized or permitted by law;
  • insurance companies; and
  • third party mobility service providers you access through moovel.

Security and Notice of Breach

moovel complies with industry standards to protect the personal information it maintains from misuse, loss, unauthorized access and modification or disclosure in violation of this Privacy Policy. This protection applies in relation to personal information stored in both electronic and hard copy form. moovel will notify its users as promptly as possible of any privacy breach after discovering or receiving notification of the breach if moovel reasonably believes the information has been acquired by an unauthorized person or is subject to an unauthorized use. Access to the moovel databases is restricted to authorized personnel and is password protected. Information transmitted through our website is encrypted.

Access to Personal Information

Upon request, you may access certain personal information collected by moovel, that moovel maintains at the time of your request. moovel will provide reasonable and practical access to your personal information. We will normally provide access without charge, although we may impose a reasonable fee in some limited situations. We will, however, advise you of that fee in advance. You may challenge the reasonableness of the cost. Details of how to contact us are set out below. There may be instances where moovel cannot provide you access to your personal information, for certain reasons, including, but not limited to, it has been destroyed or deleted after expiry of applicable retention periods, it contains personal information of other persons, or it contains commercially sensitive or proprietary information owned by us. If we are unable to provide you access, we will explain why and document that for our records.

Accuracy/Correction of Personal Information

When reasonable and commercially practicable, moovel upon notice will correct any inaccuracies in your personal information.

Use of Website Tracking:

Use of Internet Protocol (IP) Addresses: An IP address is a unique number that is automatically assigned to your computer whenever you are surfing the Internet so that your computer can be identified by the main computers, known as Web servers that serve Web pages. This allows us to identify and gather general information about your use of the site, such as the Web pages viewed on moovel to provide you service.

moovel collects IP addresses for the purposes of: helping us diagnose problems with our main computers, for system administration, to report aggregated personal information to our business partners and to audit the use of our website. When users request web pages from our website, our web servers log the user's IP address. We do not normally link IP addresses to anything personally identifiable, which means that a user's session will be logged, but the user will remain anonymous to us. For example, we collect and/or track the home server domain name, the type of computer, and the type of web browser used by you to access our website. Such collection and tracking personal information is gathered by us as you navigate through our website, and will be used by us for our business purposes only. We can, and will, use IP addresses to identify you when we feel it is necessary to enforce compliance with our website Terms of Use or to protect our service, site, users, or others.

Changes to Privacy Policy

moovel reserves the right to change this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted at (link: text: All changes are effective on the earlier of (1) the effective date indicated in the notice; or (2) on the date posted on the moovel website.


Questions and complaints regarding moovel’s handling of personal information should be directed to or moovel N.A.:

moovel North America, LLC
209 NW 4th Ave #200 Portland, OR 97209 United States of America

This Privacy Policy is effective April 14, 2016.