The KVV.mobil app – powered by moovel – offers you as a customer of the Karlsruhe Transport Authority (KVV) the benefits of a user-friendly, innovative app for finding, booking, and paying for connections from the KVV as well as bicycles from bike sharing provider Fächerrad (nextbike). Besides, the app shows you the vehicles of stadtmobil around your location. However if you want to reserve and book a stadtmobil vehicle you need to have the stadtmobil app installed additionally.

The app shows connections and departure times for buses and trains from all 1,900 KVV stations, rental bikes from Fächerrad (nextbike) as well as vehicles from stadtmobil. No matter if you want to travel by bus, train or bicycle, you can book and pay for tickets and bicycles right in the app. Single, day, and group tickets are available in the app.

Even if you don’t register, the KVV.mobil app will always find the best route to your destination. However, you have to register with us in order to complete your bookings for KVV tickets.

The KVV.mobil app offers a simple registration without a password by e-mail or with your Facebook or Google account. Once you have registered, it’s very easy to use. You can enter and edit all the necessary information right in the app.

Of course. Simply send an e-mail with your new e-mail address to hello.kvv@moovel.com.

Yes, you can easily change your personal data with the app by going to "Personal data" and "Edit".

The app automatically locates your position via GPS. You only need to enter your desired destination and select the suggested connection which fits you best. If you tap on „Buy Ticket“, in the opening screen of the KVV.mobil app, you can directly select the type of the ticket, the respective zone, and your starting point. Additionally, you can add your BahnCard for a discount of the ticket. As soon as you’ve bought it, the ticket appears in the app as an animated streetcar. You can also search for and book bicycles from Fächerrad (nextbike) just as easily. Furthermore, you can search for the vehicles from stadtmobil. If you want to reserve and open them, you also need the stadtmobil app with a filled-out profile. Once you have done that, KVV.mobil will open the stadtmobil app when you are about to reserve a car, enabling you to do so with only one click.

If you have a question, simply tap on the menu in the upper left corner and then on “Feedback”. Here you can enter your message and send it to us. The app also automatically creates a screenshot that you can comment on in order to help us quickly find a solution to your problem.

You can conveniently pay for your bookings in the app using PayPal or a major credit card (Visa, Mastercard, Amex, and prepaid credit cards from these providers). Just save it under “Payment Details” in the KVV.mobil app. You can also create multiple payment profiles for a single account.

Right after you buy a ticket with the KVV.mobil app, you will receive an e-mail with the corresponding invoice (per booking) in PDF format. You can also enter a billing address in the app.

We store the data you enter and use it to provide the services we offer. We only share data with our partner services, such as Fächerrad (nextbike), if you use the KVV.mobil app to make a booking with that respective provider. Our partner service only receives the data required to process the service you book.

Not a problem – just send a quick e-mail to hello.kvv@moovel.com, and we’ll reset your PIN right away.

To cancel your account, please send your notice of cancelation to hallo.kvv@moovel.com from the e-mail address you registered at moovel. Please note that your KVV account will also be canceled in this case.

You register with an individual access code that you receive by e-mail. Once you activate this code, your profile will be associated with the device and the e-mail address cannot be used on any other smartphone.

To book a trip with the MyShuttle, please select "Where do you want to go?" in your app. You can enter your start and destination (address, station, city ...) as well as the time of departure/arrival and the number of people who are traveling with you. You can activate your GPS location to determine your starting point. As soon as you have entered the required information, available trips will be shown to you. After you have booked your trip, all important information about your booking will be displayed under "Active bookings", e.g. when your shuttle will arrive.

Registration in the app is necessary in order to correctly identify passengers boarding the vehicle.

MyShuttle is integrated into the KVV tariff. The price for a single trip with the shuttle in Ettlingen equals the ticket price for one Wabe (2,10€ for adults).

MyShuttle can only be ordered for pick up up to 40 minutes in advance.

It is possible that there are currently no free MyShuttles for your chosen route. Please wait a moment and request your booking again.
MyShuttles are generally only available within the business area and business hours. You can find them in the MyShuttle tab of your app.

MyShuttle is currently only available in Ettlingen. If you are outside the area in which MyShuttle vehicles operate, booking is not possible. You can see the business area in the map view under the MyShuttle tab of your app.

People with reduced mobility can use MyShuttle if they can get in and out of the vehicle on their own and can travel in a seat without difficulty for themselves or others. However, it is currently not possible to transport wheelchairs, strollers, mobility aids, etc. with regular MyShuttle vehicles. We are working on a solution to enable a specification of these in the booking process and to provide a vehicle that is fit for these requirements.

Children are allowed, as long as each child - regardless of age - is indicated as an additional person in the app and confirmed in the booking.
Children up to the age of 4 can only be carried if they are accompanied by a person aged 6 or over and the accompanying person guarantees safe accommodation including the provision of the necessary aids (e.g. stetcher, child seat).

Pets cannot be taken on MyShuttle trips unless they are legal companion dogs or smaller pets in suitable containers, provided they do not occupy their own seat and there is enough space available in the MyShuttle.

No, unfortunately this is not possible as the booking cannot be transferred from you to another person. If you book a trip, you have to get on it yourself.

No, unfortunately it is not possible to reserve and book a specific seat in our MyShuttles. However, if several seats are free when you board your MyShuttle, you are free to choose between them.

The number of people you book for must be specified at the time of booking so that you can be provided with a vehicle that has enough free seats. You can book for up to 6 people per booking. It is no longer possible to change the number of people after booking.

Please make sure that you arrive at your pick-up point in time for the arrival of your MyShuttle. Your MyShuttle will wait up to two minutes.
You can follow the arrival of the shuttle in the app.

After boarding, your driver will ask you to show a valid ticket in your KVV.mobil app or a paper ticket.

Yes, you can follow your MyShuttle live in the app on the map. The estimated time of arrival is also displayed under "Active bookings".

Yes, a valid ticket that has already been purchased can be used, too.

Larger luggage or items as well as bicycles cannot be transported. You can take hand luggage and other items that are easy to carry and not bulky, but you are required to ride with them and handle them yourself. Also, please make sure that the safety and operation of the service are not affected and that other passengers aren’t bothered. It is currently not possible to transport wheelchairs, strollers, mobility aids, etc. We are working on a solution to enable a specification of these in the booking process and to provide a vehicle that is fit for these requirements.

Your MyShuttle is either an electric London taxi or a hybrid Toyota Prius.

MyShuttle combines different trip requests of several passengers to one trip if these passengers have similar destinations. Therefore, depending on how many passengers get on/off the shuttle on the way to your destination, there may be short detours.

There can be different reasons for a delay in the arrival of your shuttle. Traffic jams, accidents and other traffic disruptions affect the travel time of your MyShuttle. In some cases, another passenger may make a booking with a similar destination while your MyShuttle vehicle is on its way to you. Then MyShuttle combines these two trips. Therefore, your MyShuttle vehicle may arrive with a slight delay.
The estimated arrival time of your MyShuttle vehicle is continuously updated so you are always up to date. In the app menu under "Active bookings" you can check the expected arrival time of your MyShuttle. In addition, you can follow the current location of your MyShuttle live on the map in the app.

There is no mobility guarantee. If you use KVV public transportation following a MyShuttle ride, the KVV mobility guarantee does not apply with KVV tickets if you are delayed on your MyShuttle ride.

It is not possible to transfer your ticket to other MyShuttle trips. Unfortunately, the fare cannot be refunded.

Yes, your booking can be cancelled or revoked free of charge before the arrival of your shuttle. If you are unable to take your trip with MyShuttle, please cancel it in the app as early as possible to facilitate the continuation of the trip for other passengers and the driver.

We use retargeting to display personalized messages on the Facebook network (Facebook, Instagram, and third-party sites) to remind you of our mobile app or inform you about special discounts. For our retargeting, we use the Advertising ID of your smartphone to determine if you have opened our mobile application and how you interact with it.

To do this, we will identify your mobile device using the so-called Advertising ID and submit that information to Facebook. Herfore, we rely on common technical solutions, such as:

  • Apple Advertising ID (IDFA): A promotional ID that Apple provides as part of iOS in the Ads framework
  • Android Advertising ID: A promotional ID that Google provides as part of Android
  • Facebook app user IDs: The ID of a person using an app that can be retrieved using the Facebook SDK.

Your name, email address or similar personal data will not be transferred to Facebook in plain text, but only the Smartphone Advertising ID will be stored for a maximum of 180 days in a so-called Custom Audience list on Facebook. After 180 days, it will be removed from the list if you should not restart the mobile app. We want your data to be safe, so the data transmission to Facebook is encrypted and we never sell your data to third parties. At any time you can revoke your consent by deactivating “Retargeting” in the app under Settings > Privacy with one click.

The KVV.mobil app – powered by moovel – offers you as a customer of the Karlsruhe Transport Authority (KVV) the benefits of a user-friendly, innovative app for finding, booking, and paying for connections from the KVV as well as bicycles from bike sharing provider Fächerrad (nextbike). Besides, the app shows you the vehicles of stadtmobil around your location. However if you want to reserve and book a stadtmobil vehicle you need to have the stadtmobil app installed additionally.

The app shows connections and departure times for buses and trains from all 1,900 KVV stations, rental bikes from Fächerrad (nextbike) as well as vehicles from stadtmobil. No matter if you want to travel by bus, train or bicycle, you can book and pay for tickets and bicycles right in the app. Single, day, and group tickets are available in the app.

Even if you don’t register, the KVV.mobil app will always find the best route to your destination. However, you have to register with us in order to complete your bookings for KVV tickets.

The KVV.mobil app offers a simple registration without a password by e-mail or with your Facebook or Google account. Once you have registered, it’s very easy to use. You can enter and edit all the necessary information right in the app.

You register with an individual access code that you receive by e-mail. Once you activate this code, your profile will be associated with the device and the e-mail address cannot be used on any other smartphone.

Of course. Simply send an e-mail with your new e-mail address to hello.kvv@moovel.com.

Yes, you can easily change your personal data with the app by going to "Personal data" and "Edit".

The app automatically locates your position via GPS. You only need to enter your desired destination and select the suggested connection which fits you best. If you tap on „Buy Ticket“, in the opening screen of the KVV.mobil app, you can directly select the type of the ticket, the respective zone, and your starting point. Additionally, you can add your BahnCard for a discount of the ticket. As soon as you’ve bought it, the ticket appears in the app as an animated streetcar. You can also search for and book bicycles from Fächerrad (nextbike) just as easily. Furthermore, you can search for the vehicles from stadtmobil. If you want to reserve and open them, you also need the stadtmobil app with a filled-out profile. Once you have done that, KVV.mobil will open the stadtmobil app when you are about to reserve a car, enabling you to do so with only one click.

If you have a question, simply tap on the menu in the upper left corner and then on “Feedback”. Here you can enter your message and send it to us. The app also automatically creates a screenshot that you can comment on in order to help us quickly find a solution to your problem.

You can conveniently pay for your bookings in the app using PayPal or a major credit card (Visa, Mastercard, Amex, and prepaid credit cards from these providers). Just save it under “Payment Details” in the KVV.mobil app. You can also create multiple payment profiles for a single account.

Right after you buy a ticket with the KVV.mobil app, you will receive an e-mail with the corresponding invoice (per booking) in PDF format. You can also enter a billing address in the app.

We store the data you enter and use it to provide the services we offer. We only share data with our partner services, such as Fächerrad (nextbike), if you use the KVV.mobil app to make a booking with that respective provider. Our partner service only receives the data required to process the service you book.

Not a problem – just send a quick e-mail to hello.kvv@moovel.com, and we’ll reset your PIN right away.

To cancel your account, please send your notice of cancelation to hallo.kvv@moovel.com from the e-mail address you registered at moovel. Please note that your KVV account will also be canceled in this case.

To book a trip with the MyShuttle, please select "Where do you want to go?" in your app. You can enter your start and destination (address, station, city ...) as well as the time of departure/arrival and the number of people who are traveling with you. You can activate your GPS location to determine your starting point. As soon as you have entered the required information, available trips will be shown to you. After you have booked your trip, all important information about your booking will be displayed under "Active bookings", e.g. when your shuttle will arrive.

Registration in the app is necessary in order to correctly identify passengers boarding the vehicle.

MyShuttle is integrated into the KVV tariff. The price for a single trip with the shuttle in Ettlingen equals the ticket price for one Wabe (2,10€ for adults).

MyShuttle can only be ordered for pick up up to 40 minutes in advance.

It is possible that there are currently no free MyShuttles for your chosen route. Please wait a moment and request your booking again.
MyShuttles are generally only available within the business area and business hours. You can find them in the MyShuttle tab of your app.

MyShuttle is currently only available in Ettlingen. If you are outside the area in which MyShuttle vehicles operate, booking is not possible. You can see the business area in the map view under the MyShuttle tab of your app.

People with reduced mobility can use MyShuttle if they can get in and out of the vehicle on their own and can travel in a seat without difficulty for themselves or others. However, it is currently not possible to transport wheelchairs, strollers, mobility aids, etc. with regular MyShuttle vehicles. We are working on a solution to enable a specification of these in the booking process and to provide a vehicle that is fit for these requirements.

Children are allowed, as long as each child - regardless of age - is indicated as an additional person in the app and confirmed in the booking.
Children up to the age of 4 can only be carried if they are accompanied by a person aged 6 or over and the accompanying person guarantees safe accommodation including the provision of the necessary aids (e.g. stetcher, child seat).

Pets cannot be taken on MyShuttle trips unless they are legal companion dogs or smaller pets in suitable containers, provided they do not occupy their own seat and there is enough space available in the MyShuttle.

No, unfortunately this is not possible as the booking cannot be transferred from you to another person. If you book a trip, you have to get on it yourself.

No, unfortunately it is not possible to reserve and book a specific seat in our MyShuttles. However, if several seats are free when you board your MyShuttle, you are free to choose between them.

The number of people you book for must be specified at the time of booking so that you can be provided with a vehicle that has enough free seats. You can book for up to 6 people per booking. It is no longer possible to change the number of people after booking.

Please make sure that you arrive at your pick-up point in time for the arrival of your MyShuttle. Your MyShuttle will wait up to two minutes.
You can follow the arrival of the shuttle in the app.

After boarding, your driver will ask you to show a valid ticket in your KVV.mobil app or a paper ticket.

Yes, you can follow your MyShuttle live in the app on the map. The estimated time of arrival is also displayed under "Active bookings".

Yes, a valid ticket that has already been purchased can be used, too.

Larger luggage or items as well as bicycles cannot be transported. You can take hand luggage and other items that are easy to carry and not bulky, but you are required to ride with them and handle them yourself. Also, please make sure that the safety and operation of the service are not affected and that other passengers aren’t bothered. It is currently not possible to transport wheelchairs, strollers, mobility aids, etc. We are working on a solution to enable a specification of these in the booking process and to provide a vehicle that is fit for these requirements.

Your MyShuttle is either an electric London taxi or a hybrid Toyota Prius.

MyShuttle combines different trip requests of several passengers to one trip if these passengers have similar destinations. Therefore, depending on how many passengers get on/off the shuttle on the way to your destination, there may be short detours.

There can be different reasons for a delay in the arrival of your shuttle. Traffic jams, accidents and other traffic disruptions affect the travel time of your MyShuttle. In some cases, another passenger may make a booking with a similar destination while your MyShuttle vehicle is on its way to you. Then MyShuttle combines these two trips. Therefore, your MyShuttle vehicle may arrive with a slight delay.
The estimated arrival time of your MyShuttle vehicle is continuously updated so you are always up to date. In the app menu under "Active bookings" you can check the expected arrival time of your MyShuttle. In addition, you can follow the current location of your MyShuttle live on the map in the app.

There is no mobility guarantee. If you use KVV public transportation following a MyShuttle ride, the KVV mobility guarantee does not apply with KVV tickets if you are delayed on your MyShuttle ride.

It is not possible to transfer your ticket to other MyShuttle trips. Unfortunately, the fare cannot be refunded.

Yes, your booking can be cancelled or revoked free of charge before the arrival of your shuttle. If you are unable to take your trip with MyShuttle, please cancel it in the app as early as possible to facilitate the continuation of the trip for other passengers and the driver.

We use retargeting to display personalized messages on the Facebook network (Facebook, Instagram, and third-party sites) to remind you of our mobile app or inform you about special discounts. For our retargeting, we use the Advertising ID of your smartphone to determine if you have opened our mobile application and how you interact with it.

To do this, we will identify your mobile device using the so-called Advertising ID and submit that information to Facebook. Herfore, we rely on common technical solutions, such as:

  • Apple Advertising ID (IDFA): A promotional ID that Apple provides as part of iOS in the Ads framework
  • Android Advertising ID: A promotional ID that Google provides as part of Android
  • Facebook app user IDs: The ID of a person using an app that can be retrieved using the Facebook SDK.

Your name, email address or similar personal data will not be transferred to Facebook in plain text, but only the Smartphone Advertising ID will be stored for a maximum of 180 days in a so-called Custom Audience list on Facebook. After 180 days, it will be removed from the list if you should not restart the mobile app. We want your data to be safe, so the data transmission to Facebook is encrypted and we never sell your data to third parties. At any time you can revoke your consent by deactivating “Retargeting” in the app under Settings > Privacy with one click.