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FAQs

What is moovel?
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Our moovel app compares mobility services from various providers in terms of ticket price and duration, to find the optimum route from A to B. Choose the perfect route for you. You can use moovel to reserve, book and pay for your journey.

In which countries is the moovel app available?
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The moovel app is available worldwide. Booking functionality is only available in Germany.

Do I have to register with moovel?
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Even if you choose not to register moovel will find the best way to your destination. To make a binding booking for the services you choose, you will, however, need to register with moovel. Via moovel, you can use various travel services without having to register separately for each service. Sounds good, right?

How can I pay in the moovel app?
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It’s your choice - you can pay your bookings with PayPal or with your creditcard (Visa, Master, Amex). Simply add it in your payment method.

How can I change my payment method after my ride?
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Better safe than sorry. That’s why you choose your payment profile before your booking. So after your booking you are billed to the right address. Make sense, right?

What happens to my data?
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The data you enter is stored by us and is used during business with the services we offer. Your data will only be shared with our partners if you make a booking with them using moovel. Our partner services will also only receive the information required to complete the booking of the service.

I have forgotten my PIN, what do I have to do?
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No problem, give us a call at +4971121856912 and we will reset it for you. Of course you can also send us an e-mail to hello@moovel.com.

How can I terminate my moovel account?
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Pity. In this case please send an e-mail from your registered e-mail address to hello@moovel.com. Still we would like to know why you don’t like us anymore.

Why can't I book Flinkster in the moovel app?
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We are sorry but the compatibility of both systems cannot be guaranteed at the moment. Which is why we are conducting a technical check of the interface. Hence, no Flinkster vehicles can be booked in the moovel app until further notice.